Privacy & Cookie Policy

Remap Centre Ltd (trading as Remap Centre) is the “data controller” responsible for your personal data. We are a company registered in England & Wales, company number 16897487, with our registered office at 20 Wenlock Road, London N1 7GU.

You can reach us about your personal data at:

• Email: jack@remapcentre.uk
• Post: Unit C8 & C9, Usk Vale Park, Pontypool NP4 0JL

Depending on how you interact with us, we may collect:

• Contact details - your name, email address, phone number, and (if relevant) company name.
• Vehicle details - your registration plate and the technical data we look up from it (make, model, engine, ECU).
• Service address - for a mobile job, the address we travel to.
• Your enquiry & messages - what you tell us in the enquiry form and in the chat on your booking page, plus the quotes, bookings and job records that follow.
• Booking acknowledgements - where a service requires it, a record that you accepted an off-road/export declaration (your name, the date, and technical details such as your IP address).
• Technical & usage data - basic, anonymous information about your visit (pages viewed, approximate device type), collected by our cookieless visit counter, and - only if you opt in - advertising/analytics data via Google.

Your booking page includes an AI assistant that helps answer questions, prepare a quote and book you in. Your messages and the details of your enquiry are processed by a third-party AI provider on our behalf to generate replies (see section 5). The assistant does not make any decision that has a legal or similarly significant effect on you without human involvement - our team reviews and handles anything it cannot, and you can always ask to speak to a person. Please don't share more personal information in the chat than is needed for your enquiry.

We do not sell your personal data. We share it only with service providers who process it on our behalf, under contract and only as needed to run our service:

Some of our providers are based outside the UK (for example in the United States). Where your data is transferred internationally, it is protected by an appropriate safeguard recognised under UK law - such as the UK's International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses, or an adequacy decision. You can ask us for more detail using the contact above.

We keep personal data only as long as we need it:

• Enquiries that don't lead to a booking are anonymised after around 12 months.
• Records of completed work and the related accounting records are kept for as long as the law requires (generally up to 6 years).
• Technical details attached to legal declarations (such as IP addresses) are removed once they are no longer needed.

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• have inaccurate data corrected;
• ask us to delete your data (“right to erasure”), where we don't need to keep it;
• object to, or ask us to restrict, certain processing;
• ask for your data in a portable format; and
• withdraw consent (for cookies/marketing) at any time.

To exercise any of these, email jack@remapcentre.uk. We'll respond within one month. There's normally no charge.

We keep cookies to a minimum:

• Essential cookies - used only when you sign in to your booking page, to keep you logged in. The site can't work without these, so they don't need consent.
• Cookieless visit counter - we measure visits with a privacy-friendly counter that sets no cookies and can't identify you.
• Advertising & analytics (Google) - optional cookies that only load if you accept them in the cookie banner. They help us measure our advertising.

You can change your choice at any time:

If you're unhappy with how we've handled your data, please contact us first so we can put it right. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.

We may update this policy from time to time. The date at the top shows when it was last revised. See also our Terms of Service.